Through a friend, I was given Chad's as a referral. The first person I spoke to, Cody, told me I needed to speak to Kate to make an appointment. I called but she wasn't available but she returned my call the same day. I did not make an appointment as I was collecting quotes but she gave me all the details I needed to make a decision. I anticipated the work to be around $400. Another company had given me a quote for nearly $900 - with the discount if I become a member for $100! That's not what I needed I just needed a repair.
After weighing my options I called to make an appointment. I got it for the next day at a time that was convenient for me. The day of the appointment, the technician called ahead let me know they were on their way. They showed up on time - though it was a different technician and I was told would show up. This actually was a benefit to me in two ways, because the technician that showed up, Josh, had trained the technician that was supposed to show up. This meant that I had one of the most experienced people I could have and he was familiar with the type of work I needed.
I showed him what I wanted done. Replace three handles with a single handle: I let him review all the materials that I had to make sure they were appropriate; I warned him that the tile was hand painted and was not able to take any scratches or abuse; I asked if you needed anything else and when he said he didn't I got out of the way and let him get to work.
Josh was able to get the job done in a minimal amount of time, compared to what other companies said they might need, up to 4 hours! Can you imagine someone giving you a quote for $900 and then getting it done in 2 hours??
When Josh was done with the work and cleaning up the mess, we talked for a little bit about medical procedures, family and his time in the military - thanks again for your service Josh.
Josh gave me my paperwork and I paid the bill with credit card. I could have gotten a discount if I had cash but I wasn't prepared. Wish I knew that in advance! Nonetheless I got a good deal. Since I didn't have cash to tip, I gave Josh two grinder blades worth nearly 80 bucks. Even with that I still got a good deal for the work done.
My overall experience with the ladies in the office and Josh was fantastic. I would definitely use them again and recommend them to anybody who needs the service. I've used several plumbers in the last 5 years and Chad's Water Works has been the best overall. I'd give them more than five stars if there was a way to do that.
Thank you and much success to everyone!
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