If you're reading this, you're probably wondering if all these 5-star reviews are real. Well, mine definitely is. I have hired Clog Kings multiple times to resolve plumbing issues at my home, so I decided to rewrite my review to include my additional experiences.
The first plumber was Kenny. He replaced a toilet flange that required chipping away some of my bathroom tile around the sewage connection. He did the job carefully, preserving as much of the tile integrity as possible. After he added a new flange, he remounted the toilet and cleaned the area. He was polite and performed the work quickly (about an hour).
Months later, Andrew came out for a leaky water softener valve. After testing the valve — with us turning the water off and on a few times — he said it would need to be replaced. Thankfully, I had a backup valve on hand and the install instructions booklet. After briefly referring to the instructions, he was able to work through the install without issue. He recut the pipes leading to the valves and added new connections to it.
Silly (his nickname) was coming out to check a leaky toilet shutoff valve. We turned off the water and drained the toilet in anticipation of him needing to move it. He arrived on time, listened to our concerns about the leak, and started assessing the situation. He verified that we wanted to replace the shutoff, and we said yes. Thankfully, he didn't need to move the toilet at all! He got to work and finished in under an hour.
Unfortunately, the water softener fix that was performed earlier did not hold up. I called Clog Kings and let them know the leak was happening again and they wanted to send Andrew back out since he did the original repair. However, I requested for someone else to come out and they got me in touch with Brandon. After assessing the situation, he said the leak was coming from one of the new connections that meets with the valve, which was installed last time. The connection was supposed to be a pipe with reinforced threading, but it was only plastic. He replaced the one that broke and the twin pipe to its left so we won't run into further issues. He was also training an apprentice during the appointment, which gave me confidence in his abilities since he is trusted to be a teacher in his profession.
Clog Kings has excellent plumbers working for the company. I don't fault Andrew for not knowing about the reinforced threading because, according to Brandon, it's a very niche thing.
I also appreciate how the main focus of the company is JUST plumbing. It's too often that you see companies around here try to do it all, and fail at keeping the same standards for jobs outside their norm. I will hire a Clog Kings plumber again for my home's plumbing needs.
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